At least that's what I'm told. Which is why I try to have patience (and it's not always easy) when the phone rings at work and the following (as best as I can remember) conversation, which actually happened earlier tonight, ensues:
ME: Hello. May I help you?
CALLER (sounds like an older woman): I have a problem with your program. I called the phone number (she recites a number for the station), and I'm looking in the newspaper at the listing for your channel, but something's not right with the program that you're showing.
ME: Just what program are you talking about?
ME: That's because it's on another channel, Ma'am. It's always been on that other channel.
CALLER: Oh. I don't know where that is. How would I get that?
(Fast forward through a couple more questions, during which I ascertain where she lives and what cable system she has)
ME: Why don't you try channel 3?
(A loud BEEEP sounds in my ear.)
ME (yes, I really said this): Ma'am, I think you just pressed a button on the phone. If you want to change the channel, you have to use the remote control for the television. Try pressing zero-three.
CALLER: Oh! There it is! Thank you!
ME: You're welcome.
Consider that my good deed for the day. I think I deserve some good karma for that one.